Mobile / Casino
vh789 is clear about what data we collect, why we collect it, and how you can control it. Access to this platform depends on your local law and eligible regions — this policy explains your rights at every step.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the credentials you choose. When you make a deposit through bKash, Nagad or Rocket, we record the transaction reference and amount so your wallet balance stays accurate and any disputes can be resolved with a clear audit trail. We also collect device and session data automatically: the browser type, screen resolution and IP address associated with each login. This information lets us detect unusual access patterns and flag activity that falls outside your normal session behaviour. We do not collect more than we need. Data gathered at registration is used to verify your identity and keep your account accessible only to you. Transaction records tied to bKash, Nagad and Rocket payments are retained for the period required by our internal compliance process. Session logs are held for a shorter window and reviewed only when a security or account query requires it. You are not required to provide optional profile fields; leaving them blank does not affect your ability to use the lobby or make deposits. Whether this policy applies to your specific situation depends on your local law and the eligible regions covered by our platform.
Every deposit and withdrawal linked to your bKash wallet is logged by reference number. We use this record to reconcile your account balance and support any transaction query you raise.
Nagad transfers in and out of your account are recorded against your account ID. These logs are accessible to our support team when you raise a payment question.
Rocket payment references are stored alongside the date and amount. If a Rocket transfer does not reflect in your account wallet, this record is the starting point for our review.
This policy applies to data you provide directly to us through the vh789 platform — during account creation, during wallet deposits and when you contact support. It does not extend to external services you reach through links on our site, payment processors operating their own infrastructure, or any third-party application that connects to your device independently. Knowing what falls inside and outside this policy helps you understand exactly where our obligations begin and end.
Data entered when you create or update your account — login credentials, contact details — is covered in full by this policy. We control how it is stored, who can view it and how long it is kept.
Deposit and withdrawal records connected to bKash, Nagad or Rocket sit within our scope. The payment processors themselves operate under their own separate data terms, which we do not control.
Browsing behaviour on vh789 pages — which game categories you view, how long a session runs — is captured in aggregate logs. This data is used to maintain site performance, not to build individual marketing profiles.
External links, game studio servers and social platforms you reach from vh789 are not covered here. Those services handle your data under their own policies, and we recommend you review them directly.
This policy is not passive — there are concrete steps you can take to manage the data we hold about you. Start by reviewing your account profile page, where the personal details you submitted at registration are listed and can be edited directly. If you spot an error in your contact information or display name, update it through the account settings fields shown there; the change takes effect immediately. For transaction records tied to bKash, Nagad or Rocket deposits, your account wallet history shows each entry — if a record looks wrong, raise it with our support team and we will match it against the payment reference log. You can also contact us to ask what data categories we hold, request a summary of your session history or ask us to correct information that cannot be changed from within the account page itself. Access to these rights depends on your local law and the eligible regions our platform covers.
Open your account profile to see the registration data we hold. Your wallet history lists every bKash, Nagad and Rocket transaction by date and reference.
Edit your name, contact number or email directly inside account settings. Fields that cannot be self-edited — such as your registered ID — can be corrected by submitting a support request.
Contact our support team to ask what specific data categories we store, request a copy of your session log or flag a record that appears incorrect.
If you want to close your account and ask us to delete non-essential data, submit the request through the support channel. We will confirm which data must be retained for compliance and which can be removed.
If you have a question about this policy, a data request or a concern about how your information is handled, use one of the contact routes below. We respond through the channel you use. Do not share your account password or full wallet number in any message — your support query needs only your account username and a description of the issue.
Open the chat widget on the vh789 site to raise a privacy question in real time. Identify yourself by your account username so our team can pull the relevant data record.
Send your data request or policy question to the support email address listed on our contact page. Include your registered account username and a clear description of what you are asking for.
Navigate to the Help section inside your logged-in account to find the published contact form. Submissions made there are linked to your account ID automatically, speeding up our review.
Our approach to data handling is built around keeping your account accessible only to you, retaining only what we need and making it straightforward for you to understand what we hold. Every login session is tied to your device session token; logging out ends that token. Cookies used on the vh789 site serve navigation and session management — you can manage cookie preferences through your browser settings at any time.
Your account credentials are stored in encrypted form. We do not display your password anywhere — not in support chats, not in your account page. If you forget it, use the reset path on the login screen.
We use session cookies to keep you logged in across pages and preference cookies to remember your language and lobby layout settings. No advertising tracking cookies are placed without your consent.
Registration data is kept for as long as your account is active. Transaction records for bKash, Nagad and Rocket payments are retained for the compliance period our internal policy requires, then removed from live systems.
When this policy changes in a material way, we publish the updated version on this page and note the revision date at the top. Continued use of the account after a posted update means you have seen the new terms.
These are the questions we receive most often about how we handle account data, what rights you hold and how to contact us.
We collect the name, contact details and login credentials you enter during registration. Device and session data — browser type and IP address — are logged automatically each time you sign in. We do not collect data beyond what your account and security need.
Yes. Each deposit or withdrawal reference linked to bKash, Nagad or Rocket is logged against your account ID. These records are accessible to our support team for dispute resolution and are retained for the period our compliance process requires.
Your account profile page shows the registration details we hold. Your wallet history lists every transaction by date and reference. For a broader data summary — including session logs — contact support through the Help Centre inside your logged-in account.
Edit your contact number, email or display name directly in account settings. Fields locked from self-editing — such as your registered ID — can be corrected by submitting a support request. Describe the error and we will match it against our registration record.
We do not sell your personal data. Payment processors handling bKash, Nagad and Rocket transactions receive only the reference data needed to process your transfer. Game studio servers and linked external sites operate under their own separate policies.
Submit a deletion request through our support channel — live chat, email or the in-account contact form. We will confirm which data must be retained for compliance purposes and which non-essential records can be removed. Eligibility depends on your local law and the regions our platform covers.