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These terms set out the rules that govern your account on vh789 — what we provide, what you agree to when you access the platform, and how we handle situations that affect your account. Access and eligibility depend on your local law and the regions where vh789 operates.
By creating an account or continuing to use the platform, you confirm that you have read and accepted these terms in full. They apply each time you log in, browse the lobby, place a wager, or initiate a wallet transaction — including deposits and withdrawals processed through bKash, Nagad, or Rocket. If any part of these terms conflicts with a specific information notice or a separate policy document published on the platform, the more specific document takes precedence for that matter only. We may update these terms when our services change or when applicable rules in supported regions require it. When we do, the revised version takes effect from the date it is published on this page. Continuing to use your account after a revision means you accept the updated terms. You are responsible for reviewing this page when you receive a notice of change. If you disagree with a revision, you should stop using the platform and contact our support team to close your account. Access to the platform depends on your local law and eligible regions; we do not represent that every feature is available everywhere.
These terms cover four distinct areas of your relationship with the platform. Understanding where each boundary sits helps you know which document or contact route applies when a question arises about your account.
These terms govern how you create, verify and maintain your account. This includes login credentials, identity checks and any suspension or closure of your account. Actions taken through your registered account are your responsibility under these terms.
Deposits and withdrawals processed through bKash, Nagad or Rocket fall within the scope of these terms. Transaction limits, processing steps and any wallet-specific conditions are shown in your account at the time of the transaction.
Game titles, lobby pages, promotional notices and all written content on vh789 are covered by these terms. You may view this content for personal use only; copying, reproducing or distributing any part of it is not permitted under this policy.
Game content supplied by studios such as Habanero, Pragmatic Play or Spadegaming is subject to those studios' own end-user conditions in addition to these terms. Payment processors and wallet providers operate under their own separate policies; we do not govern their terms.
These terms give you concrete actions you can take regarding your account data and activity. You are entitled to request a copy of the transaction and activity records associated with your account — open the account history section to view what is currently on file, or contact support if you need records from a period that is no longer displayed. If any personal detail on your account is incorrect — such as your registered mobile number linked to your bKash or Nagad wallet — you can update it through the account settings page; follow the verification steps shown there. Where a displayed record appears inaccurate, raise the matter with our support team and reference the specific transaction ID. You do not need to close your account to exercise any of these rights. Each request is reviewed individually, and we will confirm receipt via your registered contact method.
Open the account history section to see transaction logs, wager records and wallet activity. Records shown there reflect what the platform holds for your account.
Update a registered name, mobile number or wallet identifier through account settings. The page shows the verification fields you need to complete before a change is saved.
If something in these terms is unclear, reach out through the support route shown on the contact page. Quote the relevant section or transaction ID so we can respond to the specific point.
To close your account, dispute a transaction or request that we investigate an account issue, contact support directly. We confirm receipt and keep you updated through your registered contact detail.
If you have a question about any part of these terms, these are the routes we make available. Use the channel that suits your question — live chat works for quick clarifications, while email is better for formal requests that need a written record.
Open the chat widget on any page of the platform to ask a question about your account or these terms. The chat route is the fastest way to get a response to a short query.
Send a detailed query or a formal policy request to the support email address published on the Contact page. Include your registered account identifier and a clear description of your question.
The Help Centre section of your account lists common policy questions with answers drawn directly from these terms. Check there first — many account and wallet questions are answered without needing to contact us.
We want you to know exactly how we manage the information tied to your account and these terms. Four areas are worth understanding before you engage with your account settings or wallet.
Account and transaction data is retained for the period required by the rules applicable to our supported regions. You may request a summary of your retained data at any time through the support routes listed on this page.
We use cookies to maintain your logged-in session and to remember account preferences. You can review or adjust cookie settings through the banner shown on your first visit or through your browser settings.
Your account credentials are your responsibility. We ask you to use a strong, unique password and to notify support immediately if you believe your account has been accessed without your permission.
When these terms change, we publish the update on this page and notify you through your registered contact method. The date of the most recent revision is shown at the foot of this page.
These are the questions we hear most often about how these terms work, what they cover and what you can do if something needs to change on your account.
Yes. Any wallet transaction processed through your account — including bKash, Nagad or Rocket — is governed by these terms. The specific conditions for each transaction, such as minimum amounts, are shown in your account at the point of deposit or withdrawal.
We publish the updated version on this page and notify you through your registered contact detail. If you continue using the platform after the revision date, that counts as acceptance of the new terms. If you do not agree, contact support before that date.
Access depends on your local law and the regions where the platform operates. We do not represent that every feature or game category is available everywhere. Check the eligibility notice shown during account creation for the regions currently supported.
Open the account history section once you are logged in. It shows your wallet deposits, withdrawals and wager activity. If you need records from an earlier period not shown there, contact support and provide your account identifier along with the date range.
Reach us through live chat or email support, both listed on the Contact page. Quote the transaction ID or the date of the record in question. We review each query individually and confirm our findings through your registered contact method.
They run alongside these terms, not over them. Studio end-user conditions apply to the game content itself. These terms govern your account, wallet activity and your relationship with vh789. Where there is a conflict, contact support to clarify which document applies.