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Your vh789 account wallet works with bKash, Nagad, and Rocket — the three payment rails we've configured for Bangladesh. Open the banking section from your account dashboard to see the deposit counter, withdrawal queue, and full transaction history in one place.
Funding your account starts from the deposit counter inside your signed-in dashboard. We've connected bKash, Nagad, and Rocket directly to the deposit flow — you pick the wallet, enter the amount, and confirm through the fields shown on screen. Your balance reflects the transaction once the wallet confirms it on its end. If you run into a mismatch between what your wallet shows and what appears in your account history, keep the wallet reference number — that's the detail our support team will ask for.
Go to your account dashboard after signing in. The deposit counter is in the banking or wallet section — tap it to open the payment flow.
Choose bKash, Nagad, or Rocket from the payment options shown. Each wallet has its own instruction set displayed on screen — follow those exactly.
Type the amount in the field provided. Review the summary shown before you confirm — the screen will display the wallet number and amount before you proceed.
Once your wallet confirms the transfer on its side, your account balance updates. The transaction also appears in your account history with a reference number.
When you want to move your balance out, the withdrawal section sits in the same banking area as deposits. Pick the wallet you want to receive the funds — bKash, Nagad, or Rocket — and enter the wallet number exactly as registered on your account. The amount field will show the range available to you based on your current balance and any conditions shown in the withdrawal screen.
From your signed-in dashboard, go to the banking area and select withdrawal. The screen will show your available balance and the wallets you can withdraw to.
Select bKash, Nagad, or Rocket. Enter your registered wallet number carefully — the number must match what is on your account to avoid a failed transfer.
Type the withdrawal amount within the range the screen shows. Submit the request and note the reference number displayed on the confirmation screen.
Your withdrawal request appears in account history with a status label. Once marked as processed, the funds move to your wallet through the wallet's own transfer timeline.
At certain points — particularly before a withdrawal or when your account activity reaches a threshold — your dashboard may prompt you to complete an account check. What you see on screen in your account area is the authoritative list of what we need from you at that stage. We do not publish a universal document list here because the fields shown to you depend on your account status and the check type triggered.
When a verification step is required, your dashboard shows a prompt. Open it to see exactly which fields or documents are needed for your specific account at that point.
Use the upload or input fields shown on the verification screen. Do not send anything through chat or email unless support has specifically directed you to do so.
After submitting, the verification status updates in your account. You can return to that section to see whether the check is pending review or has been completed.
If a verification field or instruction is unclear, use the support route listed in your account. Reference the check type shown on screen so the team can locate your case quickly.
We support three local wallet rails for Bangladesh accounts. Each one connects directly to the deposit and withdrawal flow inside your dashboard — no third-party redirect is needed outside of what the wallet itself requires. Check your account banking screen to see which options are active for your account at the time of your transaction.
Use your bKash mobile wallet to deposit or withdraw. Enter your bKash number in the field shown during the transaction flow. Keep the bKash transaction ID for your records.
Nagad works the same way as bKash inside the banking screen. Select Nagad, enter your registered number, confirm the amount, and the wallet handles the rest on its side.
Rocket is available as a deposit and withdrawal option. It follows the same step flow shown in the banking section — select, enter your number, confirm and track via account history.
Every deposit and withdrawal creates two records — one in your wallet app and one in your vh789 account history. Keeping both in sync is straightforward if you know which details to cross-reference. The four points below cover what to look for and what to keep if something needs clarification later.
Every transaction on both sides carries a reference number. Your wallet app shows the transaction ID; your account history shows our internal reference. Keep both if you need to raise a query with support.
Account history shows status labels such as pending, processed, or failed. A processed status on our side means the wallet transfer has been handed off; the wallet app confirms receipt on its own timeline.
Open the history tab in your banking section to see a dated list of all deposits and withdrawals. Each row shows the amount, method, and status — use this as your primary record for account queries.
For any transaction you want to query, save the wallet confirmation screenshot and note the date, amount, and wallet number used. These three pieces of evidence are what our support team will request.
We've built several layers of account protection around the banking flow so that your deposits and withdrawals stay under your control. Below are four safeguards you should be aware of — and how each one functions in practice within your account.
Always confirm you are on vh789 before entering your account credentials. Bookmark the domain directly rather than following links from unverified sources. Your login details should never be entered on any other domain.
Withdrawal requests may trigger an identity check depending on your account status and activity level. The check is visible inside your account dashboard and follows only the fields shown there — no external process is required.
The bKash, Nagad, or Rocket number you register for withdrawals should be in your own name. We match wallet details to account records as part of the payout flow — mismatches can delay a withdrawal request.
If you notice an unexpected transaction or believe your account has been accessed without your knowledge, use the support route shown inside your account immediately. Do not wait — early contact gives the team the best chance to act.
The questions below cover the banking scenarios we hear about most. Each answer reflects how the deposit, withdrawal, and verification flows actually work inside your account — not a generic description.
Your account supports bKash, Nagad, and Rocket for deposits. Open the deposit counter in your banking section after signing in — the available wallet options for your account are shown there.
Check your account history tab after making a deposit. A completed transaction shows a processed status alongside a reference number. If your wallet app shows a deduction but your account history has not updated, keep the wallet transaction ID and contact support.
You need a registered bKash, Nagad, or Rocket number on your account and a sufficient balance. The withdrawal screen shows the amount range available to you. If an identity check is required first, your dashboard will prompt you before the withdrawal can proceed.
Pending means we have received your request and it is in our processing queue. Once it moves to processed status in your account history, the transfer is on its way to your wallet. Processing timelines vary by wallet; we do not publish fixed durations.
The minimum amounts are shown directly in the deposit and withdrawal screens when you open them. These figures depend on your account status and the wallet you select — we do not publish fixed amounts here as they may vary.
Wait a short period for the wallet confirmation to come through, then refresh your account history. If the transaction still does not appear, note your wallet transaction ID, the amount, and the time, then contact support through the route listed in your account dashboard.